Answers for Kenyan businesses sourcing furniture from HINLIM —
ordering, pricing, shipping and customs, product quality, payment, and warranty.
Can't find what you need? Contact us directly.
Register directly at hinlim.com's trade account signup — the same registration used across all of HINLIM's export markets. HINLIM serves B2B buyers only (furniture importers, distributors/wholesalers, retailers, chainstores, and private-sector project buyers); consumer purchases aren't supported.
HINLIM reviews all trade account applications within 24 hours on business days (Monday–Friday, 8am–6pm Malaysia time).
No. Full product catalogue access, live stock quantities, and pricing are available only to approved trade account holders.
No — HINLIM's Kenya trade relationships are private-sector only (importers, distributors, retailers, chainstores, and private-sector project buyers), consistent with Kenya's Public Procurement Oversight Authority restricting public purchases to local Kenyan businesses.
Orders can be amended or cancelled before shipment — contact your Kenya sales representative immediately. Dispatched orders cannot be cancelled.
There is no minimum order quantity per SKU — standard items can be ordered from 1–2 pieces. The minimum is a total order value of USD 7,000, not a per-item quantity, so you can mix and match across products, styles, and brands to reach it.
International orders, including Kenya, are priced and invoiced in US Dollars (USD).
Catalogue prices are FOB (Free on Board, Penang Port, Malaysia) unless otherwise stated. Shipping, insurance, and any import charges are calculated separately.
Yes. Single-item or small-quantity sample orders are supported with no MOQ requirement, at standard catalogue rates.
Yes. HINLIM ships to Mombasa Port, Kenya's primary sea gateway, in 21–35 days by sea freight (FCL or LCL) from Penang Port, Malaysia, on FOB Penang / CIF Mombasa terms.
Furniture imports into Kenya are assessed under the East African Community's Common External Tariff (EAC CET), administered by the Kenya Revenue Authority (KRA) through its integrated Customs Management System (iCMS). Exact duty rates depend on the product's HS code — HINLIM's export documentation team prepares the origin declarations and certified forms your customs broker will need to confirm the applicable rate.
Yes. Kenya requires Pre-Export Verification of Conformity (PVoC) administered by the Kenya Bureau of Standards (KEBS) for many imported goods. HINLIM prepares export documentation to support PVoC compliance for Kenyan shipments.
EXW (Ex-Works), FOB (Free on Board at Penang Port, Malaysia), and CIF (Cost, Insurance, Freight to Mombasa) — the right choice depends on whether your business or HINLIM arranges international freight.
Yes — certificates of origin, commercial invoices, and packing lists, prepared for your customs broker to support KRA iCMS clearance.
Yes. LCL consolidation is available for orders that don't fill a full container, though the shipping cost per unit is higher than a full container load (FCL).
HINLIM arranges shipping to Mombasa Port; onward delivery to Nairobi, Kisumu, or other inland destinations is coordinated with your logistics partner or customs broker.
Inspect all goods immediately upon delivery. For transit damage, report it to HINLIM within 24 hours with photographic evidence for assessment.
Yes. HINLIM is ISO 9001:2015 certified (issued by Business System Certification Pty Ltd), and products are packed to ISTA-1A export packaging standards to withstand the long sea transit to Mombasa.
Living room and dining collections, bedroom furniture, home office (SOHO), hallway pieces, and home accessories — complete, market-ready ranges for whole-store sourcing.
Yes. As wood is a natural material, grain pattern, colour tone, and texture may vary slightly between batches. These natural variations are not classified as manufacturing defects.
Yes. Customization of size, colour, materials, and finishes is available, subject to MOQ and lead time. OEM/private-label orders typically require approximately 45–90 days depending on the product — contact your sales representative to confirm suitability and lead time for a Kenya order.
Yes — included inside each product carton, and also available on HINLIM's website.
Yes. High-resolution photos and videos are available for marketing and online listings.
Approximately USD 8 million worth of ready-stock furniture, held in a 500,000 sq ft warehouse in Penang, Malaysia — built to support fast replenishment for partners like Kenyan buyers who need reliable restocking without long production waits.
Yes. Approved trade account holders can view live inventory levels 24 hours a day, 7 days a week.
Yes. Out-of-stock items can be pre-ordered, and your order will be fulfilled once the item is restocked.
Most orders dispatch within 3 business days of payment confirmation, ahead of the sea-freight transit time to Mombasa.
T/T (bank transfer) or L/C (letter of credit), invoiced in USD.
Standard practice is a deposit upon order confirmation, with the balance due before shipment — your sales representative will confirm exact terms for your order.
Yes — HINLIM provides a proforma invoice upon order confirmation for all international buyers.
Yes. HINLIM works with established freight forwarders and can recommend reliable partners experienced with Kenya imports, or accept a forwarder your business already uses.
A one-year warranty covering manufacturing defects and transportation damage reported at the time of delivery. Coverage excludes furniture that has already been assembled or items without their original packaging.
Submit a claim to HINLIM's customer service team with 5 supporting photos: (1) full carton photo, (2) carton marking, (3) overall product image, (4) general damage area, and (5) a close-up of the defect.
Yes. Replacement parts and hardware are available for most HINLIM products, subject to stock availability.
Returns are accepted only for verified manufacturing defects, subject to prior authorisation from HINLIM.
HINLIM is a wholesale furniture exporter and supplier, operating from its own facility in Penang, Malaysia, founded in 1971 and certified to ISO 9001:2015.
Five in-house brands — Nestnordic, Luooma, Fyndfurniture, Nesthouz, and Nuhoom — spanning three price ranges, all accessible under one trade account.
Over 100 countries, including Kenya, across Africa, Asia, the Middle East, Europe, and the Americas.
Yes, visits are welcome by appointment. See Our Showroom for the address, opening hours, and video-walkthrough options for buyers who can't travel to Malaysia in person.
Via the Contact Us page, or directly through your assigned Kenya sales representative once your trade account is approved.